Service Support

Create market value for customers with professional value.

After-sales service

Service Commitment

Service Commitment

Provide one-stop after-sales service, including repair, maintenance, and technical support. The company can provide repair or replacement parts service.

Service Network

Global Service Network

Service coverage: The company has established cooperative service centers in major countries and regions around the world.

Spare parts supply

Spare parts supply

Provide original spare parts to ensure long-term stable operation of the equipment.

Maintenance process

01

Report for repair

Submit repair application through hotline or online platform.

02

Problem diagnosis

After sales personnel diagnose faults through remote technical support or on-site inspections.

03

Maintenance Practices

Provide repair suggestions and replace or repair components based on confirmation.

04

Acceptance feedback

Customer records of service satisfaction after confirmation of repair results.

Dematesen

Feedback and Handling


Feedback channels: 24-hour hotline, email, and online forms, accepting customer service feedback and suggestions.

Process: Respond within 24 hours after receiving feedback. Provide a solution within 48 hours. After confirming the solution, complete the processing within 7 working days.

Training Support


Operation training: online or offline equipment operation and maintenance training.

Technical certification: You can choose to participate in technical certification training, and after passing the assessment, a certificate will be issued to enhance your maintenance capabilities.

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